More than one-third of all consumers are expected to return at least some portion of their holiday gifts according to a recent survey by the National Retail Federation.  That same survey says almost as many don’t carefully read return and exchange policies when making a purchase in a store or online.  That can lead to disappointment and frustration, according to a spokesman with the Better Business Bureau.

Investigator Bill Smith gives an example.

Click here for Smith's comments

He tells The Big Z if you receive electronics, don't remove them from their boxes.  Some stores will not accept returns unless the merchandise is in its original packaging.  And ask about restocking fees. Some merchants charge a restocking fee for returns of electronics products or large-ticket items.


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