After more than a year of programming and translation, the Citizens Utility Board is offering a comprehensive Spanish-language website, at www.CitizensUtilityBoard.org/Espanol, to better serve Illinois utility customers.
Efforts to reach out to the Spanish-speaking community increased about a decade ago, as CUB hired bilingual staff for its consumer hotline. As complaints by Spanish-speaking consumers increased—and CUB discovered utility scams targeting the Hispanic community—the group launched a more ambitious project: translating CUB’s website into Spanish.
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The site gives information consumers need about their utility service, including:
A free library of publications on how to cut electric, natural gas and phone bills, how to avoid utility scams, and how to take advantage of discounts on energy-efficient appliances.
A toll-free number, 1-800-669-5556, which connects consumers who have complaints or questions about their utility services to bilingual CUB experts.
Latinos Que Ahorran Energia (Latinos Who Save Energy), which allows consumers to use a free online green service, CUB Energy Saver, that helps them cut electric and gas bills and reduce pollution. It has been showing people how to save more than $100 a year.
“We invite all Spanish-speaking consumers to visit www.CitizensUtilityBoard.org/Espanol, use our services, and tell us what you think,” said Anna Warnock, CUB Hispanic relations and media coordinator. “CUB is always on a quest to improve what it offers to the people of Illinois, and this is a great step forward.”