Wes Shirley, senior manager, communications for Charter, reported the phone outage in the area was repaired and service was restored around 3:05 p.m.
During the outage, Alton Police Department’s telephone system was incapable of receiving calls.
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A post on the APD Facebook page, posted at around 9:45 a.m. Thursday morning, said that this outage has not affected the department’s 9-1-1 system.
“The 9-1-1 system is active for emergency calls,” the post said.
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