Complaints against the cable, television and satellite companies again led the list of industries with the most complaints registered with the Better Business Bureau in St. Louis last year. No surprise, says investigator Bill Smith, since St. Louis is the corporate headquarters of Charter Cable, and all coplaints throughout their reach come here. Overall, hovever, the number of complaints filed with the agency were down by 12 percent as compared to 2011.
Smith says the BBB resolved 85 percent of complaints filed with the agancy, an increase from 80 percent in 2011. The Better Business Bureau provided services to consumers and businesses a record 6.78 million times last year.