The Madison County Board Chairman wants answers as to how the county's 911 system could have been so severely impacted following a construction accident last Friday. The system went down early in the day, and it took about 12 hours to restore it fully. The issue began after a construction crew apparently severed a fiber-optic line in Pontoon Beach.
During the outage, police were able to patch together a crude 9-1-1 system by manning satellite 9-1-1 call centers at various locations throughout the county. Alan Dunstan says even though they were able to piece together a back-up plan, he wants to know why they had to resort to such measures.
He says an alert was sent out via the county's new agreement with Code Red, and those who subscribe to the free service were notified immediately. Officials say an outage of this scope had never happened before, and remind your local police or fire department can also be reached by dialing their seven-digit telephone number.