The latest extended auto warranty company to come under the watchful eye of the Better Business Bureau is Autoplex Extended Services. Based out of St. Charles, Missouri, the business has been accused of using misleading mailings to persuade customers to buy vehicle service contracts, and then refuse repeated efforts to cancel the agreements and obtain refunds.
The BBB has logged more than 100 complaints and reports involving Autoplex in the last three years, most of them in the last year, and has failed to respond to 18 complaints. Investigator Bill Smith says Autoplex has an “F” rating with BBB, the lowest possible.
Smith says while he hesitates to paint all extended-service warranty companies with the same brush, few if any have earned an "A" grade with the bureau.