BELLEVILLE - With frigid temperatures occurring across the state, Illinois American Water is reminding homeowners to take steps to prevent frozen pipes this winter. These tips can also help protect the local water service team as they perform critical work for reliable, safe water service.

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Customers should:

  • Allow a small trickle of water to run overnight to keep pipes from freezing. Customers should consider collecting the water for later use such as watering indoor plants and more. The cost of a short-term trickle is much less costly than a repair to a burst pipe.
  • Open cabinet doors to expose pipes. Opening cabinet doors exposes pipes to warmer room temperatures.

Vice President of Operations Beth Matthews said, “These two tips are most important. They help residents keep their home plumbing safe, while also supporting our team in the field. Many times, when pipes freeze, customers will assume there is an issue with their water service and call our team to inspect. This can stretch the resources of team members who are working hard in the field to keep water flowing, and keeping safety front of mind.”

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If in-home pipes freeze, customers should:

  • Shut off the water immediately and do not attempt to thaw frozen pipes unless the water is shut off. Freezing can often cause unseen cracks in pipes or joints.
  • Apply heat to the frozen pipe by warming the air around it. Use a hair dryer, space heater, or hot water. Space heaters should not be left unattended. Avoid using kerosene heaters or open flames.
  • Once pipes thaw, water should be turned on slowly and pipes should be checked for cracks and leaks.

When customers are away from home, they should:

  • Have someone regularly check their property to ensure the heat is working and the pipes have not frozen.
  • Consider a freeze alarm. The alarm will call a user-selected phone number if the inside temperature drops below 45 degrees.

Other tips:

  • Residents should keep snow cleared away from fire hydrants located near their residences. This can help local firefighters in the event of an emergency.
  • Direct customers of Illinois American Water should keep account contact information updated to receive important information if their water service is impacted. Customers can update information online at or by calling 800-422-2782. Residents not directly served by Illinois American Water should check community resources for information.
  • Customers can report a water emergency online at

About Illinois American Water

Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and wastewater services to approximately 1.3 million people. American Water also operates a quality control and research laboratory in Belleville. With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,400 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to more than 14 million people in 24 states. American Water provides safe, clean, affordable, and reliable water services to our customers to help keep their lives flowing. For more information, visit and Follow American Water on Twitter, Facebook, and LinkedIn.

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