If you are planning a move, the Better Business Bureau has some tips to lessen the possibility of misunderstandings or outright scams. You should be wary if the mover claims all items are covered by its insurance, when you call, the telephone is answered with a generic "movers" or "moving company" rather than the company's name, or on moving day, a rental truck arrives rather than a company-owned or marked fleet truck.
Better Business Bureau Investigatory Bill Smith says there are even some movers that become confrontational.
The U.S. Census Bureau reports more than 37 million Americans, or about 13 percent of the population, switch homes every year. Common complaints include dishonest, careless or unlicensed movers.