The check’s not in the mail yet for some Illinois income taxpayers who are expecting a refund. Illinois Department of Revenue spokeswoman Sue Hofer says fewer people are available to handle the paper returns this year “We had some staff who retired; we had some staff who left, and we weren’t able to replace them as quickly as we needed to,” she said.
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Hofer is using the opportunity to promote electronic filing, which saves time and paper and also cuts down on such errors as math mistakes – and forgetting to sign the return. She says the typical e-filer can get a refund direct-deposited in about a week.
Hofer says about 30 percent of the state’s tax returns were on paper last year, and that could be down to 20 percent this year.